Siera IT evaluates infrastructure readiness via SAP HANA assessment workshops. It helps your enterprise understand business challenges to define a migration strategy and solution road map. We enhance the enterprise application landscape to leverage SAP S/4 HANA functionalities and implement the hosting strategy.
Enterprises require in-memory database management systems to process complex queries and manage large volumes of transactions. Robust data systems ensure predictability, scalability and enhanced responsiveness. However, costs and downtime are concerned during migration to an in-memory platform.
Maintenance & Support Services
Predictive maintenance & support including maintenance services for SAP applications and resolution of customer queries in the fastest possible time.
L1, L2, L3 support
24×7 call support
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Support Service Level |
Level 1 |
Level 2 |
Level 3 |
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| Telephone Support | 09:00 am – 6:00 pm* | 09:00 am – 6:00 pm* | 7 days/24 hours |
| Maximum Reaction Time | next working day | 4 hours, same working day | 4 hours |
| Software-Updates and Software-Upgrades |  |
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| Documentation Updates | |
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| Access to Customer Area | |
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| Request a Call-Back | |
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